Managed Services Comparison

Product Breakdown	Service Plus Service	Managed Plus	Flex Services
Remote Network Monitoring
Access to online Client Portal
Contract Term	3 Years	1 Year	1 Year
Response Time†	3 Hours	4 Hours	24 Hours
Access to Network Operations Center
Antivirus / Disaster Recovery Software
Network Device Based Billing
Network Administration
Network Disaster Recovery Plan		Optional
Daily/Monthly Offsite Backup		Optional
Network Hardware Included
Advanced Hardware Replacement
Microsoft Exchange Included

† Response times are defined as the guaranteed time for SSI Solutions to initially respond to a service request. This does not guarantee that the solution to the service request will be provided during this time.