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Your Complete Network Solution |
Our most cost effective service offering, providing the ultimate in worry-free network management. This all-encompassing solution provides you with network hardware, equipment replacement in case of failure, software and the support of our entire Network Operations Centre. With Service Plus you never have to worry about issues such as equipment failure, viruses or spam. Your business will benefit from the same standard of technology and reliability that large corporations enjoy, all for one low monthly investment.
Product Highlights
Product Features |
Benefits |
| Remote Network Monitoring | Proactively identifying issues before they become problems |
| Antivirus & Disaster Recovery Software | Protect your critical data |
| Access to Netowrk Operations Centre | Direct access to technical staff to immediately addres issues |
| 3 Year Contract | Consistent technology budget |
| Network Device Based Billing | Only pay for what you have |
| Network Hardware Included | Enterprise level hardware that fits your budget |
| Advanced Hardware Replacement | Equipment is swapped, increasing productivity |
| Microsoft Exchange Included | Industry's best email solution |
| Guranteed 3 Hour service response | Issues addressed quickly |
| Disaster Recovery Plan | Faster turn around in the event of network failure |
| Network Administration | You focus on your business - we'll manage your network |
| Daily & Monthly Offsite Backup | Protect your business against data loss |
| Access to Client Portal | Up to date account, service and billing information |
Pricing
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Ideal Business Profile
- Require 5-100 computers
- Require 1-3 servers
- Business is established and looking for a technological edge
- Require new hardware across the majority of the business
- Fear of data loss
- Have multiple locations
- Do not have an established budget for technology services
- Have a variety of technology needs
- Currently frustrated with paying for ineffective technology services
- Managing your technology is taking away from the growth of your business
Statement of Guarantee
Our goal is to provide all Service Plus Clients with total network availability. Using the latest Microsoft technologies coupled with Dell equipment, we are able to accomplish this goal. The Service Plus program also adds to this by providing Replacement Warranty for every device we supply as well as the labour to setup and configure it.
Using the Best Practices we have developed over the last 8 years, and with the support of our Hardware and Software Partners, we guarantee that your Network will be up and running within Hours, not days. There will be no cost for this during our regular business hours (8:00am to 5:00pm MST Monday to Friday excluding statutory holidays).
In the event that an onsite server is not required, clients may choose to have their business servers located and maintained at one of our two locations. These location offer redundant failover for the backup and protection of your business data.
For this service, we provide the following three options:
- Single Server — local backup and image of the server with critical data being backed up at both of our locations.
- Single Server with cold failover - local backup and image of the server with critical data being backed up at both of our locations. Data is guaranteed to run with the previous day's data within 8 hours.
- Single Server with hot failover - local backup and image of the server with critical data being backed up at both of our locations. Data is guaranteed to run with current data within 2 hours (provided applications have been approved for this service).
Our Guarantee
Below is a list of unacceptable practices for SSI Solutions and the remediation options available to you.
Onsite Environment:
- Failure to replace a faulty piece of hardware within 24 hours.
- Failure to deliver on 3 hour response time either physically or remotely (This is not a guarantee of up time, only that a technician will begin work on the initial problem).
- Failure to report to the Customer on a critical issue should it arise i.e. Data backup operation failure.
Hosted Environment:
- Failure to have a copy of the critical data folder.
- Failure to have the "cold" system up and running within 8 hours.
- Failure to have the "hot" system operating within 2 hours.
Remediation Options:
- A credit equal to one month's Service Plus billing will be issued to the Customer for the device that failed and was not replaced within 24 hours.
- For a Service Plus Hosted environment, the Customer will be upgraded to an onsite solution.
- A buyout will be issued to the Customer for 50% of the remaining payments and all equipment will be returned.